General Information

ARTWORK
All orders must be accompanied by clean, black and white artwork. Artwork submitted in grayscale or color will incur an art charge. Photocopies, faxes, matchbooks, letterheads, photographs, etc are also subject to art charges. If submitted artwork is not suitable for reproduction, we reserve the right to "clean-up" the art without approval if charges do not exceed $25 (net). Should charges exceed $25, you will be notified for prior approval.

CLAIMS
All claims for breakage must be made by receiver with the freight carrier. Receiver must save outer carton(s) as well as inner contents and notify carrier immediately for prompt inspection. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier.

No returns will be accepted without prior written approval.

COPY CHANGES
$7.50(G) up to three lines of copy. $12.50(G) for more than three lines of copy.

Digital Artwork: Digital artwork submitted must have been created in Adobe Illustrator 8.0 or below on the Macintosh platform. Artwork may be sent on a 3.5", Zip Disk, CD or DVD. Images must be vector based (raster images are not acceptable). Images must be black and white only - no color, grayscale or halftones accepted. Please include all fonts used and/or create outlines. A complete printout of artwork must be sent on disk must accompany your order.

E-Mailing Art: We can receive artwork via E-Mail at artwork@dayspringcrystal.com.  Please compress file using stuff-it prior to sending via E-Mail.

Note: If you are unsure as to which level of etch best suits your logo, please mail or fax a copy of the artwork prior to placing an order so that we may advise the appropriate level of etching.

FOREIGN SHIPMENTS
Distributor must choose carrier. Dayspring is not responsible for researching and quoting shipping companies. There is a $15(net) service charge per destination and all commercial invoices/paperwork must be completed by the distributor prior to shipping.

INDIVIDUAL MAILINGS (DROP SHIPMENTS)
There is a $4.25(G) charge (includes shipper safe mailer) per package plus actual shipping cost. Names and addresses must be furnished on disk. Please contact customer service for formatting instructions. Additional charges apply if disk is not provided or formatted correctly.

MAILERS
Items can be packaged in shipper-safe mailers for an additional $2.75 (G) charge per mailer.

MINIMUM ORDER
Orders for less than the listed minimum quantities of a single size and style are subject to $10 (net) service charge.

MONOGRAMMING
Monogramming is available for the majority of our items with no set-up charge. Use the deep etch price for monogramming and include with your order the list of initials and style desired. Contact customer service for further information.

Note: Diamond style cuts last name initial in the center.

OPPOSITE SIDE ETCHING
For etching in a secondary position, the following cost will apply:
Light Etch: $1.25 (G) per unit
Deep etch: $3.25 (G) per unit

OVERRUNS AND UNDERRUNS
We ship exact quantities.

PACKAGING
All items (except bulk items) are packed in attractive gift boxes suitable for giving.

PERSONALIZATIONS
$7.50 (G) up to three lines of copy.

PLAIN MERCHANDISE
All items are available without etching at 10% off the light etch price. There is a 15% restocking charge on all returned plain merchandise. Returns are not accepted without prior authorization.

PRICING
All prices listed on this website are effective through September 1, 2006.

PRODUCTION TIME
Normal: Please allow 2-3 weeks to produce a new logo. If a product proof is required, allow one week to prepare and ship proof and approximately two weeks for production after approval. For reorders and monogram orders, please allow 1-2 weeks for production

Rush Orders: Rush orders are accepted whenever possible, based on production availability at the time the order is placed. THERE IS NO ADDITIONAL CHARGE FOR RUSH ORDERS. Contact customer service for available production time.

Christmas Production: For all orders received with artwork by December 2, we guarantee shipping (not delivery) by December 16. Please expect that air freight charges may occur during the Christmas season.

PRODUCT VARIANCES
Due to the various processes of glass and crystal manufacturing, please be aware that bubbles, flow lines, chill marks and other variances are acceptable and not considered defects.

SET-UP CHARGES
There are no logo set-up charges as long as artwork is submitted per our guidelines. If art is not provided to our specifications, art charges may apply to "clean-up" the art. If art charges will be incurred, customer service will notify you prior to set-up. Please see "ARTWORK" above for art specifications. Note: Copy changes and personalizations are not considered set-up and charges still apply.

SPLIT SHIPMENTS
There is a $6.00 (G) charge for each destination after first shipment.

TYPE STYLES
When adding copy, choose from the following typestyles or provide your own on a disk.

Many other typefaces are also available. Please contact us for details.